About Us

Terms & Conditions

1. General

a) Treatment plans are estimates and we will inform you as soon as is reasonably possible should the charges change once the treatment plan has started. Additional procedures will be carried out if essential and in the best interest of the patient after obtaining the patient's consent. In some cases the modified treatment plan may involve an extra cost. During this process you may at any time decide not to continue with the treatment. In this instance you will only have to pay for treatment and laboratory work that has been provided.

b) Estimates given to patients will remain valid for a period of three months from the date of the estimate or as otherwise specified in the estimate. During this coronavirus pandemic we reserve the right to make alterations to estimates and fees due to changing guidelines and fluctuating supplier prices

c) We respectfully request that fees are payable before the day of treatment (or that the funds for an interest free credit agreement have been issued).

d) For large courses of treatment we reserve the right to request full payment of fees (if agreed with your dentist) before the day of treatment.

e) Ravenshead Dental Practice has the absolute right to discontinue treatment at any time without any obligation for compensation if we reasonably believe that you are not medically or mentally fit for the recommended treatment or if your payment obligations are not met.

2. Methods of Payment

For your convenience we accept bank transfers, debit cards and credit cards. Unfortunately we are not accepting cash at this time.

We are also able to arrange interest free credit agreements for many treatments, please ask one of our members of staff for details.

3. Denplan Members

Denplan Bronze members are entitled to:

  • A maximum of 1 recall examination appointment and a maximum of 1 hygiene appointment per year. The entitlement of the recall and hygiene appointment is valid after eleven monthly payments have been made. Any extra recall or hygiene appointments are chargeable at the standard private fee rate minus 10%.
  • A discount of 10% off all private fees when paid in advance. This discount cannot be used in conjunction with any other discount offers.
  • Free dental x-rays.
  • A discount of 10% off dental laser treatments.
  • A discount of 10% off referral letters.
  • A discount of 10% off the cost of oral hygiene adjuncts such as floss, toothpaste, or an electric toothbrush. Maximum of one electric toothbrush per person per year.
  • Minimum initial term of 12 months in Denplan. If you cancel and have not made payments to Denplan and have not been registered with Ravenshead Dental Practice for a minimum of 12 months then we will invoice you for any discounts given on any private procedures.

Denplan Silver members are entitled to:

  • A maximum of 2 recall examination appointments and a maximum of 2 hygiene appointments per year. The entitlement of the first recall and hygiene appointment is valid after five monthly payments have been made. The entitlement of the second recall and hygiene appointment is valid after eleven monthly payments have been made. Any extra recall or hygiene appointments are chargeable at the standard private fee rate minus 10%.
  • A discount of 10% off all private fees when paid in advance. This discount cannot be used in conjuction with any other discount offers.
  • Free dental x-rays.
  • A discount of 10% off dental laser treatments.
  • A discount of 10% off referral letters.
  • A discount of 10% off the cost of oral hygiene adjuncts such as floss, toothpaste, or an electric toothbrush. Maximum of one electric toothbrush per person per year.
  • Minimum initial term of 12 months in Denplan. If you cancel and have not made payments to Denplan and have not been registered with Ravenshead Dental Practice for a minimum of 12 months then we will invoice you for any discounts given on any private procedures.

Denplan Gold members are entitled to:

  • All clinically necessary treatment when carried out at Ravenshead Dental Practice by your registered dentist, except for Root fillings and Intensive Gum Therapy - these treatments are available at a discount of 50% off private fees.
  • A discount of 10% off private fees for purely cosmetic procedures such as implants, teeth whitening and orthodontics.
  • A discount of 10% off the cost of oral hygiene adjuncts such as floss, toothpaste, or an electric toothbrush. Maximum of one electric toothbrush per person per year.
  • A discount of 10% off dental laser treatments.
  • A discount of 10% off referral letters.
  • Minimum initial term of 12 months in Denplan. If you cancel and have not made payments to Denplan and have not been registered with Ravenshead Dental Practice for a minimum of 12 months then we will invoice you for any discounts given on any private procedures.

Denplan Platinum members are entitled to:

  • All clinically necessary treatment when carried out at Ravenshead Dental Practice by your registered dentist.
  • A discount of 10% off private fees for purely cosmetic procedures such as implants or orthodontics.
  • A discount of 10% off the cost of oral hygiene adjuncts such as floss, toothpaste, or an electric toothbrush. Maximum of one electric toothbrush per person per year.
  • Free home tooth whitening including top-up whitening gels. Whitening must be suitable for your mouth – and your clinician will assess this. The offer is for a home whitening kit with custom mouth trays worth £330. A maximum of 4 tubes of 10% carbamide peroxide whitening gel will be given free per registered Denplan Platinum patient per year. A maximum of one set (upper and lower) of whitening trays will be given free per registered Denplan Platinum patient per year.
  • Free dental x-rays.
  • Free referral letters.
  • Free dental laser treatments.
  • Free antibiotics which are prescribed by their dental clinician at Ravenshead Dental Practice.
  • Minimum initial term of 12 months in Denplan. If you cancel and have not made payments to Denplan and have not been registered with Ravenshead Dental Practice for a minimum of 12 months then we will invoice you for any discounts given on cosmetic or implant procedures.

Denplan for Children members are entitled to:

  • A maximum of 2 recall examination appointments per year.
  • A discount of 50% off all adult private fees. Free dental x-rays.
  • No fees for referral letters e.g. to an Orthodontist.
  • They are also entitled to a 10% discount off the cost of oral hygiene adjuncts such as floss, toothpaste, or an electric toothbrush. Maximum of one electric toothbrush per person per year.

Minimum initial term of 12 months in Denplan. If you cancel and have not made payments to Denplan and have not been registered with Ravenshead Dental Practice for a minimum of 12 months then we will invoice you for any discounts given on private procedures.

Children between the ages of 0 to 4 years of age will be seen free of charge if their parent or legal guardian is a Denplan member at Ravenshead Dental Practice. This is provided as a goodwill gesture and the child is not registered with Denplan at this time. If parents wish their child to receive the benefits of Denplan’s Supplemental Insurance for Worldwide dental injury and emergency cover, they will need to pay the normal Denplan monthly fee for children aged 5 to 11 years of age.

4. Interest

a) Interest will be added to accounts that remain unpaid for more than 30 days after delivery or posting to the patient.

b) Interest will be at the rate of 5% per month calculated during the period from the date of one month after the date of delivery or posting of the account until the date of payment.

5. Unattended or Cancelled Appointments

As clinical time has been reserved exclusively for you we require at least 24 hours notice (for more complex cases or longer appointments at least 48 hours notice required), unless in an emergency, or at our discretion.

Failure to attend an appointment or if insufficient notice is given an appropriate charge will be made.

6. Guarantees

Different types of work are covered by different guarantee conditions. Prior to beginning treatment, the guarantee terms will be reviewed with you. The aesthetic and functional performance of the work done in your mouth will depend on the workmanship of the laboratory work involved as well as on the condition of your teeth, gums and bones. Factors affecting the length of the guarantee period include general oral hygiene, smoking, diabetes, bone density and diet. Your guarantee will typically be conditional on regular recall and hygiene appointments at Ravenshead Dental Practice. Our full guarantee terms and conditions are available on request.

7. Confidentiality

Ravenshead Dental Practice shall not at any time make use of or divulge or permit any person to make use of or divulge any Confidential Information otherwise than in the proper performance of the Services or as required by law.

8. Data Protection

Ravenshead Dental Practice will always respect your privacy and any personal information you provide. The information that Ravenshead Dental Practice collects from you is only that required by Ravenshead Dental Practice to provide you with the information, products or services requested. Ravenshead Dental Practice does not trade, rent or sell client details to third parties. Should Ravenshead Practice's intentions change it will be done only with your authorisation. Ravenshead Dental Practice will always comply with any data protection legislation currently in force.

Except where expressly permitted by UK legislation, Ravenshead Dental Practice will only deal with the personal details provided by you in respect of the provision of the Services, unless you agree otherwise. This will include sending you information about Ravenshead Dental Practice’s services generally and to inform you about promotions, offers or information provided by Ravenshead Dental Practice or any associated companies which may be of interest to you and Ravenshead Dental Practice may share your personal details with those companies for this purpose.

Other than as set out above, Ravenshead Dental Practice will not disclose any of your personal details without your permission unless Ravenshead Dental Practice is required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

You are always in control of your personal details. You can tell Ravenshead Dental Practice in writing not to transfer your personal details as set out above by writing to Ravenshead Dental Practice at 1a Milton Court, Ravenshead, Nottinghamshire, NG15 9BD.

9. Terms of Website Use

By using this website you signify your consent to our Terms of Website Use as set out below.

Ravenshead Dental Practice owns the contents of these pages. These World Wide Web pages are the copyright of Ravenshead Dental Practice. All rights reserved. You may store on your computer or print copies of these pages for your personal, non-commercial use and only in full accordance with these conditions of use. Any other use of the contents of this website including, without limitation, any reproduction, transfer, distribution or storage of all or any part of its contents or any other alteration or modification to the contents of this website or any part of it, in each case without prior written consent of Ravenshead Dental Practice is strictly prohibited.

Ravenshead Dental Practice uses reasonable endeavours to maintain the accuracy of its website but no warranties or representations are given as to correctness, accuracy or reliability of its website or otherwise. The inclusion of a link to any other site from this website does not imply an endorsement by Ravenshead Dental Practice of any such websites. Your linking to any other offsite pages or other sites is at your own risk.

Ravenshead Dental Practice reserves the right to change its website and to amend these terms and conditions of usage from time to time without notice.

10. GDC Regulations

All of the staff at Ravenshead Dental Practice are registered dental professionals and adhere to the rules and standards governing the dental profession. These rules can be found on the GDC website, and we work to the following nine principles:

  • Putting patients' interests first.
  • Communicating effectively with patients.
  • Obtaining valid consent.
  • Maintaining and protecting patients' information.
  • Having a clear and effective complaints procedure.
  • Working with colleagues in a way that is in the patients' best interest.
  • Maintaining, developing and working within our professional knowledge and skills.
  • Raising concerns if patients are at risk.
  • Making sure our personal behaviour maintains patients' confidence in us and the dental profession.