Patient Satisfaction

FAQs (Frequently Asked Questions)

What should I do in an emergency?

If your emergency is during working hours please call the practice on 01623 792 186 and we will aim to see you the same day.

If you have an emergency outside normal hours please call the practice on 01623 792 186. You will be transferred to a receptionist at a 24 hour call answering service. If you are a patient at the practice you will be able to leave a message with the receptionist and one of our clinicians will return your call as soon as possible.

How do I book an appointment to see the dentist?

Simply call us on 01623 792 186 or email

How do I get to the practice?

Please click here for our practice address and a map. The practice is based on the first floor directly above Manor Pharmacy.

How do I know I am safe while having treatment?

The practice is quite unique that it has a separate building for its non-clinical facilities. We have also invested in multiple systems and employ many procedures to ensure you are safe during treatment. Please click here for more details.

Is there car parking available?

Free parking is available within 100m of the practice in the Ravenshead shopping precinct.

What are your opening times?

Please click here for our practice opening hours.

Please click here for our practice opening hours.

How do I join Denplan?

To enjoy the benefits of being a Denplan member, please give us a call on 01623 792 186 and we can book a new patient examination appointment for you. We offer a range of Denplan Services starting from £9.00 per month. Please click on the links below to read more information about the benefits of the different monthly payment plans.

Denplan Bronze - £13.00 per month

Denplan Silver - £24.00 per month

Denplan Gold - from £24.38 per month

Denplan Platinum - from £34.52 per month

Denplan for Children - £10.00 per month

Do you recommend any dental websites for patient information?

  • General dental advice and information
    If you want general information on a condition or treatment, go to the Oral Health Foundation website, where they have an 'A-Z of oral health' information section. Visit their website (

  • Online Resource
    Want to find out about dental treatment? Want to know how to look after your teeth better? Visit the BDA Smile website (

  • Denplan Website
    Denplan are the UK's leading dental payment plan specialists. For more information on what benefits Denplan has to offer, visit their website (

  • The Care Quality Commission (CQC)
    The CQC regulates health and social care services in England, including dental practices. Their role is to ensure that the standards they set, are being met. The aim of this is to raise the standards in order to protect the people who use them. For more information visit their website (

  • Dental Decision Aids
    A website created by one of our own dentists, Dr Simon Oldfield, to offer free information on dental treatment and holsitic health. For more information visit the website (

  • GDC website
    The organization which regulates dental professionals in the UK (

  • Facebook
    Follow us on Facebook for all the latest news and updates (